Terms of Service

Written 1 October 2026

1. Who we are

Oscar ("Oscar", "we", "us") is provided by BuildIt Builder Limited trading as Oscar, a company registered in New Zealand under company number 9359240, NZBN 9429053006561, with its registered office at 9b Atkin Avenue, Mission Bay, Auckland 1071, New Zealand. These Terms govern your use of the Oscar software, this website, and any related services (together, the "Service").

2. The Service

Oscar is a program you install on your Windows computer. Oscar works on your computer, reading your files, running commands and completing tasks you ask for. His answers come from cloud AI services, so you need to be signed in and online for most requests. What is sent, to whom and where is explained in our Privacy Policy. Oscar is an AI. His answers and his voice are made by AI and are not a person speaking. The answers can be wrong. Oscar asks before he does something risky, and you stay responsible for what you approve. Oscar does not give legal, medical or financial advice, and you should not rely on him for it. Oscar is sold in New Zealand and the United States.

3. Accounts and registration

You do not need an account to download Oscar. You need an account to use him, and to use account features such as billing and your list of computers. To register you need a valid email address. You are responsible for keeping your login credentials secure and for all activity under your account. You must be at least 18 years old to register or to use Oscar. If we learn that someone under 18 has registered, we close the account and delete the information.

4. Plans, billing, and cancellation

Oscar is offered under the plans described on our pricing page, each with a monthly price and intended usage level. Payment is processed by Stripe, Inc.; we do not store your full payment card details ourselves. Prices are shown in the currency you choose and are the amount you pay. Where New Zealand GST applies, it is included. Subscriptions renew automatically every month at the price you saw when you subscribed, until you cancel. You may cancel at any time from your account's billing page, or by writing to us; cancellation takes effect at the end of the current billing period. If we change the price, we tell you by email at least 30 days before it starts, and you can cancel before then. Refunds are set out in our refund and cancellation policy.

From time to time we offer a launch allowance, for example to people we invite, for a period we state when we offer it. An offer has an end date. When it ends your plan carries on under its standard terms, and we tell you before the end. An allowance we give to a person we invite is a gift of use of Oscar. It is not an offer of shares or any other financial product, and it is not payment for anything.

5. Acceptable use

You agree to follow our acceptable use policy, which includes the rules of the AI companies that answer your requests. You agree not to use the Service to:

break any applicable law, or infringe another person's rights;
attempt to gain unauthorised access to any system, account or data, including another customer's account or computer;
reverse-engineer, decompile, or attempt to extract the source code of the Oscar software, except to the extent applicable law expressly permits this;
resell, sublicense, or provide the Service to third parties as your own competing product without our prior written consent;
knowingly transmit malware, or use the Service to attack other systems.

6. Your content and instructions

You retain all rights to the files, code, and data on your own device, and to the instructions you give Oscar. We do not claim ownership of anything you create using Oscar. Where a task you ask Oscar to perform requires sending information to a third-party AI provider or service, that transmission and its handling are described in our Privacy Policy. Oscar's place and map features include Google Maps content, and your use of it is subject to the Google Maps and Google Earth Additional Terms of Service and the Google Privacy Policy.

7. Licence grant

Subject to these Terms and your payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to install and use the Oscar software on devices you own or control, for your own personal or internal business use. This licence does not include the right to distribute the software itself; you may extend Oscar's functionality only through the trick/extension mechanism Oscar itself provides. Oscar carries software made by other people, each under its own licence, listed in the open source notices installed with Oscar. Those licences, and not these Terms, apply to that software.

8. Termination

We may suspend or terminate your account if you materially breach these Terms and do not remedy the breach within a reasonable period after notice, or immediately for serious breaches (including security violations or non-payment). You may stop using the Service and close your account at any time. If we end your account for a reason other than your breach, we refund the unused part of the period you paid for.

9. Disclaimers and limitation of liability

If you use Oscar for personal, family or household purposes, nothing in these Terms takes away a right you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot be excluded. Oscar and his service come with the guarantees those laws give you, including that the service is supplied with reasonable care and skill.

If you use Oscar for the purposes of a business, you and we agree that the Consumer Guarantees Act 1993 does not apply, as section 43 of that Act allows, and that this is fair and reasonable. For a business, the Service is provided "as is", and to the maximum extent permitted by law we disclaim all warranties, express or implied. For a business, our aggregate liability for any claim arising from your use of the Service is limited to the amount you paid us in the 12 months before the claim arose.

10. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will tell you by email or in Oscar at least 30 days before it takes effect. If you do not accept the change, you can cancel before it takes effect and we will refund the unused part of the period you paid for. Continued use of the Service after a change takes effect means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of New Zealand, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of New Zealand, except where mandatory consumer-protection law gives you the right to bring a claim elsewhere.

12. Contact

Questions about these Terms can be sent through our contact form, or in writing to BuildIt Builder Limited trading as Oscar at 9b Atkin Avenue, Mission Bay, Auckland 1071, New Zealand.

Acceptable Use Policy

1. What this policy is

This policy is part of the Terms of Service of BuildIt Builder Limited trading as Oscar. Oscar sends your requests to AI companies and to search and map services. Those companies have their own rules about what their services may be used for. We pass the rules on to you, because if you break them the company can stop serving us, and then Oscar stops working for everyone.

2. You may not use Oscar to

break the law, or help someone else break it;
make, share or ask for sexual content about children, or any content that exploits or endangers a child;
make weapons that can kill many people, or plan an attack on people, buildings or computer systems;
make or spread malware, break into accounts or systems, or take over a computer that is not yours;
stalk, harass, threaten or scam anyone, or collect a person's private details to hurt them;
copy a real person's voice or likeness, or pretend to be a real person, so that someone is deceived;
make anyone believe they are talking to a human when they are talking to an AI, or say that content made by AI was made only by a person, in order to deceive;
make automatic decisions that affect a person's safety, legal rights or livelihood, such as hiring, lending or medical decisions, with no person checking them;
give legal, medical or financial advice to other people as if Oscar were a licensed professional;
use what Oscar answers, searches for or looks up on a map to train or improve another AI model, or to build a competing AI service;
copy search results or map content in bulk, store them in a database, or hand them on to others;
share your account, or pass your sign-in to someone else, or use Oscar to give other people access to the AI companies behind it;
get around a limit on your plan or an allowance, or hide who you are to do so.

3. Where Oscar may be used

Oscar is sold in New Zealand and the United States. You may not use it from a country or region that New Zealand, the United States, the European Union or the United Nations restrict with comprehensive sanctions, and you may not use it if you are on a sanctions list. A list of those places changes, so we use the one our payment company, Stripe, applies. If you pay from or live in one of them, we may end your account and refund the unused part of what you paid.

4. What happens if you break it

If you break this policy we may limit or stop your use of Oscar, and for a serious breach we may close your account at once. If a company that serves Oscar asks us to stop a person's use, we will do so. Where we can, we tell you first and give you a chance to put it right. If we close your account for a breach, we do not refund the unused part of the period.

5. Reporting misuse

If you see Oscar being used in a way this policy forbids, tell us through the contact form on our home page.

Refund and Cancellation Policy

1. How a plan is billed

A plan is billed every month by Stripe, in the currency you chose when you subscribed, on the day of the month you subscribed. The price you saw when you subscribed is the price you pay. It renews by itself until you cancel. Where New Zealand GST applies, it is included in the price. If we change the price, we tell you by email at least 30 days before it starts, and you can cancel before then.

2. How to cancel

Sign in, open your account and choose Cancel subscription. You can also ask us through the contact form on our home page, with the email address of your account, and we will cancel it for you. Cancelling takes a few steps at most, and you do not need to give a reason.

3. What happens when you cancel

Your plan stays active until the end of the month you have paid for. You are not charged again. At the end of the month, Oscar stops using the cloud services that your plan paid for, and the things on your computer stay on your computer.

4. When you get your money back

If we charge you by mistake, charge you twice, or charge you after you cancelled, we refund it in full.
If we end your account for a reason other than your breach of the Terms, we refund the unused part of the period you paid for.
If you do not accept a change to the Terms or the price and you cancel before it starts, we refund the unused part of the period you paid for.
If Oscar does not do what we said it would, or is not of acceptable quality, or is not supplied with reasonable care and skill, you have rights under the Consumer Guarantees Act 1993 in New Zealand, which can include a refund. Nothing in our terms takes those rights away from you. Laws in the United States and in your state may give you more.

Apart from those cases we do not refund part of a month you have already paid for.

5. Offers and invited allowances

A launch offer has an end date, which we state when we make it. When it ends, your plan carries on at its normal terms and we tell you before the end. An allowance we give to a person we invite is free and is not billed, so there is nothing to cancel or refund.

6. How to ask for a refund

Use the contact form on our home page, with the email address of your account. We answer within 5 working days, and a refund we agree to goes back to the card you paid with. BuildIt Builder Limited trading as Oscar is the seller.